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Privacy Policy

Day Tours Bangkok is a Tour provider (we/us/our) is committed to protecting and respecting your privacy.  This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and the purpose for our collection of it. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

What personal information do we collect and why do we collect it?

We may collect and process personal information about you including information:

• that you provide by filling in forms on our website, posting material, requesting further services or reporting a problem with our website;

• that you provide when you use our professional services as a client;

• received in correspondence that you send to us;

• provided to us as part of a job or student placement application you make;

• received during certain calls to and from us (see under ‘Call Recording’ below); and

• concerning your visits to our website (including but not limited to traffic data) and the resources that you access.

We may also collect information about you in other ways, for example:

• if you are a customer of one of our clients, and we are undertaking our services on our client’s behalf;

• if you have any other dealings with one or more of our clients which are related to our services which we are providing to our client or on our client’s behalf;

• indirectly, through one of our people, a client or a third party;

• if you are a supplier of ours, from that supplier relationship; and

• from publicly available sources, for example the electoral roll or Companies House.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together.


PAYMENTS - All payments are non refundable.

EXCEPTIONAL CIRCUMSTANCES - In cases of exceptional circumstance within Thailand like political unrest or natural disasters (ie earthquake or flooding) you will have a choice - you can either keep your reserved tour as credit to use at a later date of your choosing or take a refund. Any refund payment will incur a 25% service charge fee of the full price of the tour that you have reserved.

RESERVATIONS - Minimum time for confirmed reservation of a tour is at least 48 hours prior to your intended tour.

Once you have made an enquiry about a tour on our website will reply to you within 24 hours and a payment request will be sent to the email address you have provided us with.

Once payment has been received for your chosen tour we will send you a confirmation email including your booking reference number.

Reservation of a tour is not confirmed until payment has been received by us and your confirmation email has been sent to you.

DATE CHANGES - If you wish to change your tour date then this is possible but you must notify us at least 3 days before your intended tour start date and there will be no extra charge.

If you wish to change your tour date less than 3 days in advance of your intended tour start date then you will be charged a fee which will be equal to the total price of the tour you wish to change.

DURING THE TOUR - Our 1 day PRIVATE Tours, 2 DAY tours, 3 DAY tours and cycling/walking Bangkok tours all come with experienced English speaking local tour guides included. During our SHARED day tours you will also have a guide but they will not necessarily accompany you the whole time.

During the shared day tours your guide will advise you how long you may stay at each location depending on the tour you have chosen.

For our private tours you will have more flexibility with regards to the length of time you can stay at each attraction you visit.
 

BEFORE & AFTER THE TOUR - Our shared day tours, 2 day and 3 day tours include collection from your Bangkok hotel and after the tour you will return to the Khaosan road area of Bangkok. Pickup from hotels near the Khaosan Road area and central Bangkok is included in these shared group tours, however some hotel locations will require an extra surcharge for the pickup service and this will depend on the actual location of your Bangkok hotel.

There is NO collection included with our Bangkok based cycling tours, walking tours or cabaret shows. Instead you will be given details of the rendezvous point, including a map, as well as the recommended time to meet for your chosen tour or show. All tour and show start times can also be found in the “more info” section of every tour on our website.

With our private tours you will be collected from your Bangkok hotel and after the tour you will be returned to your hotel in Bangkok.